Monday, May 24, 2010
Usually buying a car is about as pleasant as a trip to the dentist, but I enjoyed interacting with the Frank Myers staff so much, I will never buy another vehicle elsewhere. This was my second purchase from them within three years, and my second experience was even more positive than the first. I live near Durham, but it was well worth the 150 mile roundtrip in my opinion. I would highly recommend Frank Myers to anyone interested in buying a car, and I will be a customer for life!"
Tuesday, May 18, 2010
Monday, May 17, 2010
"Mike, Keith and Ashley were incredible to work with when I went Frank Myers Auto Maxx used car dealership with a very specific list of criteria I hoped they could meet. Not only did I find them to be extremely personable and helpful, but they also met every one of my needs (demands?). They worked with me and were so professional, I have absolutely no reservations about recommending them to anyone I know who is looking for a quality used vehicle. The finance department made sure they kept my payments well within my budget, and the sales department immediately found two vehicles that exceeded my needs and wants. This dealership and the staff at Frank Myers have fully earned my respect, loyalty, and future business."
Uncle Frank and his team of Non-Commissioned Sales Pros at Frank Myers Auto Maxx LOVE helping people drive home in the car of their dreams. In this video, Kathy shares with the world why she is now an Uncle Frank Fanatic and why she is so excited about her "new" pre-owned, Certified 2009 Mitsibishi Galant. For more Sooper-Dooper happy members of the Frank Myers Auto Maxx family, visit http://xtremesatisfactionteam.blogspot.com For more info about Frank Myers Auto, visit http://www.frankmyersauto.com
Saturday, May 15, 2010
Thursday, May 13, 2010
Wednesday, May 12, 2010
(as posted on CitySearch.com)
"We, like most people, are intimidated, when it comes to car shopping. We have been purchasing another car every 2 or 3 years, and this was our very first time shopping at Frank Myers Auto Maxx. When we drove into this dealership, they were waving us into a parking spot. We were approached by a really nice guy and he thanked us for coming in (WOW! A young man with manners. What a surprise). We felt right at home and got a good car that we had been shopping for and helped us with some good financing. Also know that this is a very energetic place with fun stuff going on and at times can be very loud and "over the top". My teenage son said it was like Las Vegas at a car dealership. LOL! So if you are looking for your mom and dads car dealership, this is not it."
by Judy Black (as posted on Facebook.com)
Tuesday, May 11, 2010
I just got an email from our partners at Car Dealer Check. They were alerting me that someone had posted a review. Since most of our customers post really good reviews, I was excited to read who our newest "Fan" was. Boy, was I disappointed. Here is what I read -
"I bought a 2002 ford explorer back in Feb. The brakes were suppose to be replaced , but 2 weeks later they started grinding and not working properly.Now the explorer is sitting in my driveway and will not start....and I haveonly had it about 3months.. I was told I was getting a great vehicle but now after putting 3000 dollars down on it , I am wondering how am I gonna get to work tonight."
My heart sank. Luckily, I was still at the dealership and our Xtreme Satisfaction Team reached out to this unhappy customer in less than 10 minutes. Here is how they responded -
"I apologize for any inconvenience that this may have caused you and I am here to make it right. It looks like your review was written at 6:50pm...it is 7ish and the Xtreme Satisfaction Team is still here at the dealership wanting to assist you. PLEASE call us direct so that we can get your Explorer to our service department and get your issue resolved. We want you to be driving your vehicle and enjoying it. We are here to help you do that! If you don't reach out to us tonight, please call our service dept starting at 7:30 tomorrow morning. Their direct number is 336*8310656. Once again, these things are never fun but we are committed to making you a believer in the Frank Myers Auto Maxx experience. We look forward to hearing from you soon. Thank you!"
So we are here waiting for dawatson41 to call or email us back so we can assist him. My challenge to other dealerships is to do the same. Be transparent. Encourage your customers to reach out to you (preferably by phone). I'll keep you posted.
by billphillips3456 (as posted on GoogleReviews.com)
super dooper new review
Monday, May 10, 2010
Saturday, May 8, 2010
Friday, May 7, 2010
"I have really enjoyed working with Frank Myers Auto maxx to be sure we were happy and they weren't just selling us something. The atmosphere when you come in is welcoming. And with me being in customer service, I judge everything and person I come in contact with the way I try to judge myself and I have been satisfied to no end. I will purchase here again!"
(as posted on UsedCarGossip.com)